Privacy Statement

The Island Cruises website is owned and managed by Island Cruises Limited, a company registered in England and Wales with the registered number 10955539.

Island Cruises Limited will collect data from those purchasing tickets online for the sole purpose of enabling us to deliver an effective service and for controlling issued tickets. The schedule below indicates the type of data that may be collected, the reason it is being collected, how it will be securely stored and how long it will be held for.

Island Cruises Limited will NOT share this data with any third parties unless legally required to do so or unless your permission is obtained first.

Island Cruises Limited may collect the following types of data from those subscribing to its services during the sign up process:

Data Type Purpose Storage and Holding Period
Full name To enable us to ensure you get the services you pay for and to help us to issue your tickets and deal with any queries you may have.

 

Your name will be stored within our membership system (MemberPress) or our ticketing system TicketHub. It may also be stored within our email list (Mailchimp) if you have signed up to our newsletter. We will hold this information 24 months after the date your membership ends or is cancelled.

 

Email address To allow us to communicate with you. This will also be your login name when logging into the secure area of our website if you have opted for membership. This data is stored within our membership system (MemberPress). This system ensures secure login of members. Your email address may also be stored within our email list (Mailchimp). We will hold this information 24 months after the date your membership ends or is cancelled. Your email address may also be stored within our online ticketing system TicketHub if you have purchased tickets online through our website.

 

Postal address This will be used during the billing process to validate your card payment. All of our billing is carried out through a third party provider (Stripe) who holds and securely protects your data. Your postal address may also be stored within our ticketing system TicketHub if you have purchased tickets online through our website. We will hold this information 12 months after the date your membership ends or is cancelled.

 

Billing information To allow us to charge you for the services you have opted into. We do not hold this data ourselves. All of our billing is carried out through a third party provider (Stripe) who holds and securely protects your data. As a result, we do not see any of your credit or debit card details. A history of the amounts you have paid is retained within our membership system (MemberPress) so that we can deal with any payment queries you may have but this limited to the payment amount, date and reference number so we can track the transaction back to Stripe to process refunds etc. We will hold this information 24 months after the date your membership ends or is cancelled.

 

IP Address Record of site access and login attempts.

 

Our backend WordPress platform records this data in order to control login attempts and to provide useful data for website statistical reporting. This helps to secure our website appropriately. We will hold this information 12 months after the date your membership ends or is cancelled.

A right of access to a copy of the information comprising your personal data;You have the following rights in respect of this personal data:

  • A right to object to processing that is likely to cause or is causing damage or distress;
  • A right to prevent processing for direct marketing;
  • A right to object to decisions being taken by automated means;
  • A right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
  • A right to claim compensation for damages caused by a breach of the Act.

Should you wish to raise a concern or wish to see what data we hold about you please email us at islandcruisesuk@gmail.com.